General terms and conditions



Vendor: designates the company Hôtel Belaroia Customer: designates the purchaser on the Hôtel Belaroia site Parties: The Customer and the Vendor constitute the Parties. The purpose of these general terms and conditions of sale is to define all relations between Hôtel Belaroia and its customers. - Telephone: - Postal address: Hôtel Belaroia reserves the right to adapt or modify these terms and conditions at any time. In the event of modification, the GTC in force on the day of the order will be applied to each order. The customer is therefore invited to consult the site regularly in order to keep abreast of the most recent developments, particularly when ordering by telephone.

Special sales conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on the site (name, price, ingredients, weight, quantity, color, special features of the products, cost of services and limitation of certain product categories) and expressly declares his unreserved acceptance of them. The placing of an order and its confirmation by the customer, materializes his full and entire acceptance of the special conditions of sale, the only ones applicable to the order.


Placing an order implies full and unconditional acceptance of the general terms and conditions of sale. The customer places an order in accordance with the instructions given on the site. He/she chooses from among the products offered and adds them to the basket by clicking on the "Add to basket" button. The photos presented on the site are not contractual and do not constitute an exact representation of the products that will be delivered. The words "Produit bio" or "AB" mean "produit issu de l'agriculture biologique" certified by QUALITE FRANCE SAS F-35039. The order is summarized and the customer confirms this by clicking on "order summary". The customer then follows the order process indicated. The order will be validated when the customer clicks on "I confirm my order" at the last stage of the process. There is no minimum order.

Order validation

Any order form signed by the consumer by "double-clicking" constitutes an irrevocable acceptance which can only be challenged within the limits set out in these general conditions of sale.
Buying products on the site
Customers must be at least 18 years of age to purchase a product. The sale of alcohol to minors is strictly forbidden.

Commitment to quality and substitution

In the event that the Seller's product supplies do not allow it to deliver to the customer in accordance with the order, the Seller may substitute an equivalent item in the catalog after having informed and received the customer's agreement. If a product does not meet the Seller's quality criteria, the Seller may offer the customer an identical product (same variety) that meets the Seller's quality standards. In the event that there is a price difference between the original item and the replacement item to the customer's advantage, the Vendor will credit the customer's account for the amount resulting from the difference between the amount of the item at the time of the order and the amount of the replacement item. In the opposite case, where the replacement product is more expensive than the original item, the Vendor will bear the additional cost. In the event that an agreement cannot be reached, the Seller may issue a refund corresponding to the price of the missing product and consequently cancel part of the order. Upon delivery or receipt of the order on site, if the customer finds that one or more products are of unsatisfactory quality or missing, he/she must notify the Vendor immediately. The seller will compensate you by crediting your next order or refunding the product.

Terms of payment

Payment terms apply to all transactions between the seller and its customers. Payment is made by credit card via the secure payment system offered on the website before delivery or collection of the order on site. All prepared orders are paid for in advance.

Order modification / cancellation

The customer cannot modify or cancel his order. On simple request by email, the customer can postpone the collection of his order.

Withdrawal - Refund

In accordance with the provisions of Article L 121-20 et seq. of the French Consumer Code, the customer has a withdrawal period of seven clear days from the date of delivery of the order to return at his expense any product whose quality is not suitable to Hôtel Belaroia, 11 Rue Pagezy, 34000 Montpellier, for exchange or refund, without penalty except for the cost of return. Refunds will be made within a maximum of fifteen days.

Claims - Disputes

As part of our Quality Department, we welcome all complaints, always on the assumption of good faith. The Seller guarantees the quality of its products. For perishable goods, in the event of a hidden defect or quality deemed insufficient by the customer, the latter may contact us by email or post within 24 hours of receiving the order, providing factual proof of dissatisfaction (order reference, photos, description of non-conformity). In the event of apparent defects, the buyer has the right to return the goods. The terms of return will be given to the customer depending on the nature of the dispute. The parties agree that this contract is subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction. Complaints should be addressed to customer service at the following address: Hôtel Belaroia, 11 Rue Pagezy, 34000 Montpellier

Force majeure

Hôtel Belaroia shall not be held liable for non-performance of the contract due to the occurrence of an event of force majeure. If the product cannot be delivered, the sale may be cancelled and the purchaser may obtain a refund of his payment, to the exclusion of any other indemnity or damages. War, riot, fire, strikes, bad weather, accidents and the impossibility of being supplied or of delivery are considered as cases of force majeure discharging the seller from his obligation to deliver. With regard to products purchased to satisfy professional needs, Hôtel Belaroia shall not be held liable for any indirect damage, operating loss, loss of profit, damage or expenses that may arise from the present contract.


Sales are made at the catalog price indicated on the site on the day of the order. Prices are in Euros and include all taxes.


The website may contain hyperlinks to other websites. The site makes no commitment concerning any other site to which you may have access via the site and is in no way responsible for the content, operation, services offered and access to these sites, which are governed by their own general conditions of sale. Hôtel Belaroia declines all responsibility in the event of misuse of the products it sells. The products are foods that in most cases must be prepared (washed, peeled, cooked, etc.) before being consumed. In no event will Hotel Belaroia, the host, be liable for any direct or indirect damages - including, but not limited to, loss of business, profits or data - arising out of the use or inability to use the site or the content and materials accessed through the site. This limitation applies in tort as well as in contract, even if the site host has not been informed of any such damage.

Information technology and civil liberties

The website is in the process of being declared to the CNIL. The personal data collected from the Consumer when registering for the Service are subject to the provisions of the French Data Protection Act no. 78-17 of January 6, 1978. The Consumer therefore has the right to object as provided for in article 26 of the aforementioned law, the right of access as provided for in articles 34 to 38 of the aforementioned law, and the right of rectification as provided for in article 36 of the aforementioned law. These rights of access and rectification may be exercised by e-mail to the following address: Hotel Belaroia does not communicate to third parties the personal data collected on the consumer and does not transfer them outside the European Economic Area.

Intellectual property

All texts, comments, works, illustrations, images and sounds reproduced on the Hôtel Belaroia website are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is permitted, subject to more restrictive legal provisions. Any other use not expressly authorized in advance by Hôtel Belaroia is prohibited and constitutes an infringement. Total or partial reproduction of the Hôtel Belaroia catalog and/or website is strictly prohibited. Elements belonging to Hôtel Belaroia, such as the website, images, text and product design, are the exclusive property of Hôtel Belaroia. The Internet user shall refrain from directly or indirectly infringing the property rights of Hôtel Belaroia.

Applicable law

These terms and conditions of sale are governed by French law. Protection of minors In accordance with article L. 3342-1 of the French Public Health Code, which stipulates that the sale of alcohol to minors under the age of sixteen (16) is forbidden, the purchaser undertakes, by validating his order, to be at least sixteen (16) years of age on the date of the order, by accepting the GCS when paying for his order.


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